Sephora in Holyoke, MA Open now

Reviews about Sephora

• ★ ★ ★ ★ ☆

  September 19, 2019, by Ryan Finnegan
  I have visited this location multiple times since around mid-December, and I have had experiences ranging from very poor to excellent. Today I went back and had my second positive experience that pretty-much offset any bad ones I may have had during the holiday season. Originally I went in to find a few products to use in making a New England Patriots-inspired eye look for the Super Bowl, as well as return a product which malfunctioned in the sprayer. I managed to find what I was looking for on my own and I'm very satisfied with the products. Not two minutes into browsing, I was met with an employee asking me if I needed help and I explained to her that I had something to return, but was wondering if I should return my product first and then shop, or do it all at once. She said it'd be fine if I did it all at once at checkout, and I really appreciated how friendly and kind she was! A few minutes later, I was having a peek at foundations and yet another attentive employee, Anthony, asked me how I was doing and if he could help me with anything. I explained to him that I am a chef who travels long-distance frequently and I was unhappy with the foundation I am currently using, that I was recommended a product by a friend of mine, and asked if he knew of anything that would work under hot work conditions. He did make a lovely suggestion, and then recommended I wait to speak with an artist. I wish I had taken her name, she was ABSOLUTELY LOVELY. The first thing I noticed was her own makeup, which was absolutely perfect, and her demeanor and willingness to not just answer questions, but demonstrate, was wonderful. She clearly was very well-trained on product knowledge, she knew my exact shade and matched me to a foundation that felt wonderful and looked like it wasn't even there! I've tried it since I've taken it home and I already love it. She was so kind as to even point out where I could find an extra beauty-blender on the way out. I also work freelance as a traditional and digital illustrator, so her knowledge of exactly what tools I needed to get the desired effect was so very, very appreciated because I know how much work and effort it takes to achieve a desired effect. It's hard to find good help these days and I'm KICKING myself for not getting her name!!! Even checkout was a nice experience. I had been unaware where the line started, but the employee who told me it started in the middle of the end-caps was polite and nice. There were no problems with returns, and everyone was so sweet and very conversational! (I'm glad you liked my soda-can shaped bag you guys, I wish I could buy one for each of you because you were so fabulous and easy to deal with!) I really wish I had gotten everyones' names (had to be somewhere in under an hour so I was rushed, but didn't feel that way while I was there!!! Again, THANK YOU TO THE STAFF!!!) and hadn't been so pressed for time. You all deserve an applause. Personally speaking, I have both vitiligo and body dysmorphia. Having these issues makes it difficult to shop for beauty products...but when you experience approachability, good customer service, and great product knowledge, it is such an amazing thing. The only reason I am not giving a full five-star rating is because there were a few times I went in during the holiday season and the employees were probably just so stretched thin that they couldn't help me find what I was looking for, and I cannot say that every time I've come in has been perfect, but today's experience was WONDERFUL. THANK YOU ALL FOR HELPING ME FEEL BEAUTIFUL! Please keep it up! -R.J.